Terms of Service

Effective date: [DATE] — DRAFT, pending legal review

These Terms of Service ("Terms") govern access to and use of the Hire1 platform, websites (hire1.io, new.hire1.io), Chrome extension, and related services (collectively, the "Service") provided by [ENTITY] ("Hire1", "we", "us"). By accessing or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent ("Customer"). If you do not agree, do not use the Service.

1. The Service

Hire1 is a candidate-sourcing platform for recruiters and recruiting agencies. It provides AI-assisted candidate search and matching, candidate-profile data sourced from third-party providers, pipeline management, and email-outreach tooling that sends through the Customer's own connected email accounts.

The Service is a tool for professional recruiters. It does not guarantee placements, candidate responses, interview outcomes, or the accuracy or currency of third-party profile data.

2. Accounts and access

• You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account.
• Access is currently provisioned by Hire1 following a demo or agreement. Where self-serve registration is offered, additional terms presented at signup apply.
• Seats are for individual named users; credentials must not be shared.
• You must be at least 18 and using the Service for business purposes, not as a consumer.

3. Customer responsibilities and acceptable use

• Lawful recruiting only. You may use the Service solely for legitimate recruitment purposes.
• Email compliance is yours. Outreach sends from your connected mailboxes. You are the sender under applicable law and solely responsible for compliance with anti-spam and messaging laws applicable to you and your recipients (including CAN-SPAM, Canada's CASL, and the ePrivacy/GDPR rules where they apply), including any required identification, consent, and unsubscribe obligations.
• Sending controls. The Service enforces technical sending limits (daily caps, ramp-up schedules, spacing) designed to protect your mailboxes. These are safeguards, not compliance advice; circumventing or attempting to circumvent them is prohibited.
• Prohibited conduct. You must not: (a) use candidate data for any purpose other than recruiting (no resale, list-building for third parties, advertising, or background-check/eligibility decisions); (b) send unlawful, deceptive, or harassing messages; (c) discriminate in violation of applicable employment law; (d) scrape, bulk-export, or systematically copy the Service or its data except through provided export features; (e) reverse engineer the Service; (f) resell or provide service-bureau access without our written agreement; (g) upload malicious code or interfere with the Service; (h) use the Service to train competing models or products.
• Your data. You are responsible for having the rights to any data you upload (e.g., contact lists, notes) and for its accuracy.

4. Connected accounts (Gmail / Google Workspace)

• Connecting a Google account grants the Service the scopes you approve, used solely to send your outreach, detect replies and delivery failures, and display message history in your workspace. See the Privacy Policy for our Google user-data commitments.
• You may disconnect at any time from within the Service or via your Google security settings; sequences using that mailbox will stop.
• You are responsible for complying with your email provider's terms (including Google's) for accounts you connect.

5. Candidate data

• Candidate profiles are compiled from third-party data providers and public professional sources. Data is provided "as is"; we do not warrant accuracy, currency, or completeness, and you must independently verify material facts before relying on them.
• Where data-protection law applies to your use of candidate personal data (e.g., GDPR for EEA/UK candidates, PIPEDA in Canada), you are an independent controller of the candidate data you use and must satisfy your own legal bases, notice, and rights-handling obligations.
• The Service maintains a global opt-out: candidates who opt out are excluded from further outreach across the platform. You must not attempt to contact opted-out candidates through the Service.

6. Fees, credits, and trials

• Fees are as set out in an order form, quote, or the in-product purchase flow. Unless stated otherwise, fees are in [USD/CAD], exclusive of taxes, and non-refundable except as required by law.
• Certain operations (e.g., candidate searches, profile reveals) consume credits. Credit allotments, expiry, and overage terms are stated at purchase. Credits have no cash value and are non-transferable.
• Where payment is by card, you authorize recurring charges per the selected plan until cancelled. Cancellation takes effect at the end of the current billing period.
• Free trials or promotional credits may be modified or withdrawn at any time and may be subject to additional limits.
• We may suspend access for non-payment after notice.

7. Intellectual property

• Hire1 retains all rights in the Service, including software, models, prompts, designs, and documentation. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.
• You retain all rights in data you upload. You grant us a license to host and process it solely to provide and improve the Service, subject to the Privacy Policy.
• Feedback you provide may be used without restriction or obligation.

8. AI features

Search planning, match scoring, insights, and drafted content are generated with the assistance of machine-learning models and may be inaccurate or incomplete. Human review is required before acting on outputs (including before contacting or submitting a candidate). AI outputs are provided for decision support only; you are responsible for decisions made using them.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only as needed to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully received from a third party.

10. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CANDIDATE DATA WILL BE ACCURATE, OR THAT USE OF THE SERVICE WILL PREVENT EMAIL-PROVIDER ENFORCEMENT ACTIONS AGAINST YOUR ACCOUNTS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (b) EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE FEES PAID OR PAYABLE BY CUSTOMER IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO CUSTOMER'S BREACH OF SECTIONS 3 (ACCEPTABLE USE) OR 5, EITHER PARTY'S CONFIDENTIALITY BREACH, OR AMOUNTS OWED.

12. Indemnity

Customer will defend and indemnify Hire1 against third-party claims arising from (a) Customer's outreach content or sending practices, (b) Customer's use of candidate data in violation of law or these Terms, or (c) data Customer uploads.

13. Suspension and termination

• Either party may terminate for material breach uncured within 30 days of notice.
• We may suspend immediately for security risk, suspected abuse (including spam-like sending behavior), legal requirement, or non-payment.
• On termination, access ceases; Customer may export its project data for 30 days, after which we may delete it per the Privacy Policy's retention terms. Sections that by nature survive (7, 9–12, 14) survive.

14. General

Governing law and venue: [JURISDICTION]. No assignment without consent, except to an affiliate or in a merger/asset sale. Independent contractors; no third-party beneficiaries. Force majeure applies. If a provision is unenforceable, the rest stand. These Terms plus any order form are the entire agreement; if we update these Terms, we will post the new version with its effective date and, for material changes, give account owners reasonable advance notice.

Contact: wecare@hire1.io · [ENTITY], [ADDRESS]